Problem - Redefine enterprise business management software for a company with international clients in industries, such as government, education, manufacturing, service, and zoos. The company’s existing software was dated and challenging to navigate, but it allowed for an unparalleled level of customization. The software needed to be adaptable to meet clients’ diverse data and workflow requirements and maintain flexibility for our client and its customers. 

Solution - We wanted to make it easier for people to find and manage their work. Custom home-screen widgets allowed users to quickly access the areas of the application they cared about while providing insights and statuses. Complex processes were illustrated so a user could clearly identify an item’s stage and surface bottlenecks, which allowed her to address them more quickly. This also made it easier for even occasional users to work in the system.  Based on the users' role information is raised contextually to increase users’ understanding and efficiency.

Research

We interviewed stakeholders and key users. Working with the client, we decided to focus on HR users and their workflow while continuously validating with other personas and workflows.